Life Sciences Key Account Manager

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Role: Account Manager- Life Sciences

Location: Mumbai, India

Full/ Part-time: Full time

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Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

Sensitech, a dynamic division under the Carrier umbrella, boasts over 30 years of continuous growth and maintains extensive partnerships with leading pharmaceutical and biologics companies worldwide.  As we continue to launch new and innovative solutions, we are pleased to announce we are hiring. Come grow with us!!

About the role

Sensitech’s Life Sciences Key Account Manager reports to the India National Sales Manager - Life Science and plays a crucial role within our India country sales team. Collaborating closely with Sales Solutions Consultants and Professional Services, this role’s primary responsibility is to assess and diagnose the current business environment, uncover customer needs and provide solutions in each of their assigned accounts within the Sensitech Life Science ecosystem.  The ideal candidate will be able to work internally leveraging cross-functional partnerships, and externally with customers to develop strong relationships to support Sensitech's extensive range of supply chain visibility, quality, and supply chain resilience software and hardware.  These are often enterprise sales, and you will work with both internal and external partners at multiple touch points and levels to manage a complex sale.  You thrive in a dynamic environment, tackling diverse customer challenges, and delivering solutions that significantly enhance the efficiency of our clients' supply chains and the quality of their pharmaceutical, Biological and Industrial products.  This position will be based in Mumbai, India overseeing different assigned accounts within greater India region. 

Responsibilities:

• Strategic lead for assigned accounts.  Develops and executes innovative strategies to reach difficult to access call points.

• Maintain comprehensive account plans; needs assessments and call plans while collaborating globally with internal partners.

• Responsible for establishing and nurturing strategic, long-term partnerships with high level logistics and cold chain executives, key stakeholders, decision makers and opinion leaders in the Cold Chain and Life Science logistics space.

• Accountable for executing a successful launch of Real Time and Lynx SaaS solutions; ensuring product adoption in accounts and achievement of strategic goals and sales targets.

• Understands Sensitech’s Ecosystem, Value Proposition and collaborates with Sensitech Sales Solutions Consultants in qualifying/evaluating opportunities and expanding relationships to develop enterprise solution sales and share that Value Prop with customers.

• Monitors Sensitech business performance across portfolio and proactively analyzes, troubleshoots and responds to changes in account performance to deliver results and meet customer needs.

• Identifies drivers and barriers and coordinates strategic responses; pull through activities; and VOC across teams.

• Collect competitor insights, marketplace trends, and relevant customer information to share with product, leadership and home office.

• Responsible for contract negotiations and delivery, business reviews, performance tracking, RFQ response and AR collections within due time.

• Must be highly agile in new customer acquisition, existing customer retention and development

• Participate in National and Regional trade shows as per organization’s market development plan.

REQUIRED QUALIFICATIONS

• Bachelor’s degree in any science discipline (preferably in Pharmacy or equivalent)

• 10+ years of large complex account sales experience

• Highly agile, solution centric mind set towards adding value in customer life cycle

• Prior experience of introducing new products or solutions in customer accounts

• Must posses hunting attitude to acquire new customer and elevate new solutions to existing customers

• Must have prior experience to handle high volume, complex structured customer organization

• Proven record of continuously achieving results under multi stakeholder ecosystem and within given timeline while managing end to end customer satisfaction

PREFERRED QUALIFICATIONS

• Previous 5+ years of experience selling supply chain solutions, IoT, SaaS, or other services. 

• Life Science and/or clinical trial experience a plus.

• Knowledge of Major Account and Value Based Selling in complex accounts with long sales cycles.

• Highly motivated individual who thrives in a dynamic team environment 

• Ability to fill the funnel while moving deals through the buying cycle, consistently closing deals and attaining/exceeding sales quota.

• Experiencing with managing opportunities within the Salesforce CRM tool.

• Ability to write proposals and support responses to RFIs/RFPs/RFQs.

• Knowledge of Pharma, logistics, regulatory compliance, and transportation / Logistics workflow

• Excellent communicator with proven ability to clearly convey complex ideas and data in written, presentation and spoken formats to high-level stakeholders often under time constraints.

• Experienced needs identification and value-based software demonstration skills

• Team player with cross functional project leadership skills

• Travel required, approximately 50% across India geography

Benefits

We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.

• Make yourself a priority with flexible schedules, parental leave

• Drive forward your career through professional development opportunities

• Achieve your personal goals with our Employee Assistance Programme

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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