Technical Support Specialist

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Carrier is a leading provider of HVAC, refrigeration, fire, security, and building automation technologies. These high-technology products and services enable modern life by delivering efficiency, safety, and security across several platforms. Enable qualified individuals with disabilities to perform essential functions.

Det-Tronics is a $150M technologically innovative, projects-based global P&L protecting customers in many challenging environments with high end flame and gas detection products and systems. Det-Tronics is a part of the Global Fire Products business of Carrier and has a global footprint with manufacturing sites in the U.S. and sales presence in all key geographies.

We’re seeking an established professional in Product and Technical Service. Responds to customer calls, provides remote over the phone training to customers, and performs data analysis. Adjusts work procedures to ensure high levels of performance.

KEY RESPONSIBILITIES –

• Responds to customer calls, develops appropriate documentation and response plan for resolution of issues and sends issue to appropriate level to satisfy customer requirements.
• Uses technical knowledge to troubleshoot basic customer issues.
• Performs data mining, gathers, and analyzes data to improve efficiency in products and technical services.
• May resolve customer problems in a technical call center/service center environment or through customer escalation.
• Utilizes ERP systems like JDE, Salesforce, Jira, and 8D prism to capture customers technical problems and Det-Tronics solutions

REQUIRED QUALIFICATIONS –

• HS Diploma or GED
• 2+ years of experience in customer technical support.

PREFERRED QUALIFICATIONS –

• Bachelor’s Degree
• 2+ years of customer service.
• Sales Force
• JDE
• Experience troubleshooting complex electrical technical systems.

LI-Hybrid

RSRCAR

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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