Retail Success Manager

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

The Retail Success Manager will provide critical support to the Sales Account Manager, focusing on administrative, project, and supporting sales tasks that enable the manager to dedicate more time to strategic selling, business development and customer engagement.

Role Responsibilities

• Validate project scope and ensure all proposal parameters are clearly defined.

• Clarify remote support boundaries for Automated Logic Controls (ALC).

• Coordinate and schedule store installation visits, ensuring overnight weekday timing to avoid overtime costs.

• Submit Salesforce bookings promptly upon customer funding and manage required booking documentation.

• Process change orders and resolve booking team inquiries or inaccuracies.

• Maintain accurate customer data and project details in Salesforce, including configurations and prototypes.

• Track project activity and communicate updates to internal and external stakeholders.

• Support sales growth in retail and commercial markets through proposals, estimates, and presentations.

• Collaborate across functions—sales, service, operations, finance, and legal—to facilitate contracts and business development.

• Participate in bids, trade shows, customer training, and relationship-building activities.

Required Qualifications

• Bachelor’s Degree.

• 3+ years of administrative or sales support experience.

• 3+ years of Customer Relationship Management Software (CRM) experience.

Preferred Qualifications

• Administrative or sales support experience in the HVAC or controls industry.

• Strong Salesforce proficiency.

• Excellent verbal and written communication skills.

• Proficiency with Microsoft 365 applications.

• Strong organizational, analytical, and problem-solving abilities.

• Ability to manage multiple tasks and priorities effectively.

• Skilled at communicating across all levels of the organization.

• Collaborative team player, willing to partner on projects.

RSRCAR

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Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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