Digital Product Manager – Partner/customer Self-Service applications and experience

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Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

About the role

We are looking for a Digital Product Manager to lead the strategy, development and adoption of customers and subcontractor’s self-service solutions within our global service organization.

The role aims to enhance customer experience, increase service efficiency and support scalable service growth through digital channels.

As a Digital Product Manager – Partner/Customer Self-Service Applications and Experience, you will lead the strategy, development, and adoption of self-service solutions for customers and subcontractors within our global service organization. This role focuses on enhancing customer experience, increasing service efficiency, and enabling scalable service growth through digital channels.

Job Description

Product strategy and roadmap

• Define and maintain the self-service product vision aligned with service business priorities
• Identify opportunities for digitalizing service journeys
• Build and manage a value-driven product roadmap

Business value and performance

• Develop business cases and define KPIs (e.g., adoption rate, cost reduction, service productivity, revenue contribution)
• Monitor product performance and drive continuous improvement
• Ensure strong focus on customer satisfaction and operational impact

Digital product delivery

• Lead agile development cycles in collaboration with technical delivery teams
• Translate business needs into clear product requirements, define test strategies and scope, and contribute to testing activities
• Ensure integration with enterprise platforms (e.g., SAP, CRM, IoT, data analytics environments)

Stakeholder management and transformation

• Act as a key interface between Climate Solutions Europe service teams, countries, and digital functions
• Support deployment, communication, and adoption of new solutions
• Lead the rollout of new functionalities and train local teams across countries
• Contribute to service transformation initiatives

Customer experience leadership

• Design seamless omnichannel self-service journeys
• Capture user feedback and leverage data insights to refine product strategy

Requirements

• 5–10+ years of experience in digital product management, service digitalization, or customer platform leadership
• Experience in B2B service environments or industrial/service operations is a strong advantage
• Proven track record of delivering customer-facing digital solutions
• Strong business and service process understanding
• Experience in agile product management and stakeholder leadership
• Data-driven mindset
• Exposure to AI, automation, or connected services is a plus
• Ability to operate in an international matrix organization
• Master’s degree in business, engineering, digital, or a related field
• English proficiency (C1 level), German and/or French is a plus
• Office-based role with approximately 25% travel

Benefits

We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.

• Exciting responsibilities: Shape digital transformation and innovation within service and customer experience
• Work environment: Permanent position in a successful company where digital innovation meets a modern workplace culture
• Development: Access to internal academies and external partners offering professional and personal growth opportunities
• Health: Employee and family health programs supporting well-being
• Retirement planning: Company pension scheme
• Benefits: Competitive compensation including bonuses beyond statutory requirements
• Vacation: 30 days of paid vacation per year

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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