Manager, Digital Engagement

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Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About This Role

Carrier is in the midst of a massive Digital Transformation – and our Digital Function is looking for a leader to define and champion our digital workforce engagement strategy. This leader will manage our global engagement initiatives, both intra-functional and inter-functional. This position sits within our Digital function in our Digital Growth & Strategy team and will work in close partnership with our broader Digital and HR functions. Ideally suited for a driven individual, this role affords significant exposure to cross-functional leadership, true opportunity to make an impact, and growth opportunities.

Key Responsibilities:

Talent & Engagement:

• Develop end-to-end employee engagement journey, from onboarding through advanced career development, with tailored programming at each phase.
• Mobilize cross-functional global Digital Talent Council to operationalize key Digital people programs.
• Curate leadership focus groups based on employee feedback surveys to glean key opportunity areas– and use these focus group insights to shape engagement programming for target populations.
• Launch and iterate our new talent rotational program to enable global cross-pollination.
• Develop engagement strategy for business integration – including cultural assimilation survey, reverse mentorship program, and global event engagement approach.
• Refresh Digital career paths, in alignment with broader skills strategy.
• Publish culture and engagement roadmap, including key milestones and success metrics for regular report-outs.

Culture & Experience:

• Develop return-to-office engagement events for in-person collaboration and connectivity.
• Define and execute key people programs to drive employee engagement and build a positive work environment.
• Own large-scale Digital engagement events end-to-end, from concept and content development to event production.

Training & Communication:

• Orchestrate in-person training and engagement sessions for upskilling and collaboration.
• Organize workshops and hackathons for in-person collaboration, knowledge sharing, and skill building
• Reimagine global engagement communications, including short-form informational video series and written communications.

Required Qualifications:

• Bachelor's degree
• 5+ years of experience in strategy and operations, consulting, workforce development, communications strategy, and/or talent engagement.

Preferred Qualifications:

• Degree in a related field (e.g., Business Administration, Human Resources, English, Psychology, Sciences).
• Excellent leadership, communication, and interpersonal skills.
• Ability to work effectively in a fast-paced, dynamic environment.

Location: This position is remote or onsite based in Palm Beach Gardens, Florida.

RSRCAR

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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