NY/NJ Service Manager

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Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

At Automated Logic, we've been developing and supporting intelligent building solutions that have helped customers, including small businesses to Fortune 500 corporations, operate their buildings more efficiently for over 40 years. Our products help reduce energy consumption, lower utility, operating and maintenance costs, and improve indoor air quality, occupant comfort, and productivity. Technology that supports the buildings and industry of today and tomorrow requires a wide range of talents and skill sets.

About this role

Lead a team of experienced Field Service professionals or team leaders, overseeing processes and procedures to ensures quality and consistency in solving client issues. Optimize the sourcing strategies to allocate manpower efficiently, coaching team members, and own standard customer agreements and service levels.

Key Responsibilities

• Coordinates, prioritizes and resolves issues encountered by a more experienced team/multiple teams across multiple geographic locations.
• Optimizes the sourcing strategies to allocate manpower efficiently across multiple geographic locations.
• Determines how to solve complex escalated issues that would impact the business and provides recommendations for solutions to executive leadership.
• Possesses strong technical/product knowledge.
• Quality Issue Management.
• Contacts key stakeholders to resolve complaints and establish the appropriate improvement plan.
• Coaches team members to ensure operational objectives are met.
• Establishes and maintains training and audit/assessment programs to ensure the implementation and effectiveness of internal controls.
• Owns standard customer agreements and service levels.

Basic Qualifications

• High School Diploma or GED 
• 3+ years of experience in the HVAC controls and automation industry
• 5+ years of experience in a Service Management role.
• 1+ years of experience with the Microsoft Office Suite
• Clean and valid driver’s license

Preferred Qualifications

Other qualifications you may have that would be beneficial in this role include:

• Bachelor’s Degree from a recognized college or university.
• Field experience and an understanding of the installation and operation of Automated Logic Controls and ability to understand/navigate third party control systems and integrations.
• Experience in dealing with a number of simultaneous challenges, requiring knowledge of many different disciplines.
• A true team player who has the customer’s best interests first and foremost.

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Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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