Customer Success Partner, Distribution

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Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

About this role:

We are seeking a highly motivated and experienced Customer Success Partner, Distribution to join our team at Carrier, a leader in the commercial HVAC industry. The successful candidate will be responsible for managing relationships with key distribution partners and ensuring customer satisfaction.

Key Responsibilities:

• Develop and maintain strong relationships with distribution partners to enhance order visibility and proactive communication.
• Collaborate with the sales, engineering and production teams to implement consistent updates to the distribution customer on a weekly and monthly basis (daily updates for specified customers).
• Build a strong understanding of HVAC systems, products, and market dynamics to drive deliverables internally for external customers.
• Management of overall account and all orders associated with assigned account, which includes end to end proactive project management.
• Escalation to customer service leadership or factory leader and proactive communication of schedule changes and other adjacent activities.
• Meet KPI requirements for response timeliness and quality through areas such as transactional surveys, coordination of complete deliveries, shipment tracking.

Required Qualifications:

• Bachelor’s degree
• 3 + years of experience in account management, project/program management, customer service, operations or sales in a manufacturing industry.  

Preferred Qualifications:

• Excellent communication, teamwork, and interpersonal skills.
• Experience in HVAC industry a plus
• Ability to work independently and as part of a team.
• Proficient in CRM software and Microsoft Office Suite.
• Experience with customer interaction and the ability to solve complex problems, be organized and have good time management skills
• Focus on quality of communication, provide leadership feedback

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Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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