Manager - Strategic Accounts (West)

• Drive business development through key and strategic customers to achieve sustainable growth.

• Identify, create, and develop new strategic accounts to contribute to overall organizational growth.

• Map key stakeholders and decision-makers within strategic customer accounts and manage the end-to-end customer relationship.

• Coordinate closely with internal business, sales, operations, and service teams to ensure a smooth and consistent customer experience.

• Act as a single point of contact for strategic customers.

• Understand customer needs, pain points, and future plans to propose value-based solutions.

• Lead regular business reviews, performance discussions, and roadmap alignments with customers.

• Ensure high levels of customer satisfaction and retention.

• Work closely with sales, engineering, operations, service, and finance teams to ensure seamless execution.

• Coordinate technical discussions, proposals, and project timelines.

• Escalate and resolve customer issues proactively.

• Track customer industry trends, competitor activity, and market dynamics.

• Provide inputs for product improvement and strategic decision-making.

Requirements

As a minimumyou must have:

• University Degree or equivalent experience and a minimum of 5 years prior relevant experience

Benefits

We offer a competitive total rewards package that may include other benefits andwell‑beingprograms. Offerings vary by role and location and are designed to support employees’ health, security, and success.

• Enjoy your best years with our retirement savings plan

• Have peace of mind and body with our health insurance

• Make yourself a priority with flexible schedules, parentalleaveand our holiday purchase scheme

• Drive forward your career through professional development opportunities

• Achieve your personal goals with our Employee Assistance Programme