Support Analyst, Shopify eCommerce

Role: Support Analyst, Shopify ecommerce

Location: Bangalore/Hyderabad, India

Full/ Part-time: Full Time

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of       everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

Support Analyst – Shopify Commerce

Carrier’s Enterprise Digital Products & Solutions (EDPS) team is enabling higher digital customer experience capabilities throughout the enterprise. Through centralized investment in technology, talent, and business transformation, the team aims to solidify Carrier’s position as a leader in sales enablement, service, and digital commerce spaces.

This person will support, collaborate, and work closely with the business team(s), product, engineering, and implementation teams to support production operations (bugs and issues), roadmap commitments, and business initiatives. This involves understanding requirements thoroughly, supporting enterprise commerce applications, troubleshooting issues, coordinating with development teams, and ensuring stable business operations. This position is mostly support related, but there will be opportunities to work on new enhancements and features.

Carrier is a global leader in Heating, Ventilation, and Air Conditioning (HVAC) and Refrigeration segments with an unmatched product and service portfolio. Carrier’s Digital Commerce, Channels, and Experience Center of Excellence team brings together exceptional talent to have an unparalleled impact on the company’s direction.

Primary Responsibilities

·       Support businesses that are using Shopify and enterprise commerce platforms.

·       Monitor production applications, integrations, and commerce services.

·       Investigate and resolve incidents, defects, and production support tickets.

·       Perform root cause analysis and drive permanent fixes for recurring issues.

·       Support deployments, smoke testing, and post-release validations.

·       Debug and troubleshoot Shopify storefronts, Hydrogen applications, APIs, and integrations.

·       Support integration teams with data mappings and API troubleshooting between Shopify, ERP, PIM, and payment gateways.

·       Work closely with business users, product owners, developers, and vendors.

·       Work closely with global teams to provide support coverage across multiple time zones.

·       Support may be required during overlapping Europe and North America for business hours based on business needs.

Key Skills

·       Experience working on global initiatives with cross-functional teams.

·       Strong troubleshooting and analytical skills.

·       Knowledge of ecommerce platforms and support processes.

·       Ability to manage multiple incidents and priorities simultaneously.

·       Strong verbal and written communication skills.

·       Experience working within globally distributed virtual teams.

·       Positive, collaborative, and customer-focused mindset.

Basic Qualifications

·       3+ years of experience with Shopify, Shopify Plus, Magento, or similar ecommerce applications.

·       3+ years supporting enterprise-level engineering or commerce platforms.

·       Understanding enterprise ecommerce ecosystems including ERP, PIM, Analytics, and Marketing integrations.

·       Experience with incident management, ticketing systems, and monitoring tools.

·       Thorough knowledge of APIs, integrations, and web technologies.

Shopify Support Skillset

·       Front-end technologies: React.js (Remix), Hydrogen framework, JavaScript, HTML5, CSS3, Node.js for troubleshooting storefront issues.

·       Shopify Storefront API and GraphQL queries/mutations understanding.

·       Version Control: GitHub and source control workflows.

·       Shopify Plus exposure, Shopify Admin, Metafields, Metaobjects, and B2B functionality.

·       Ability to investigate API failures, integration issues, and data synchronization problems.

·       Understanding monitoring logs, browser debugging tools, and application performance troubleshooting.

·       Exposure to ERP, PIM, payment gateway, and middleware integrations.

Benefits

We offer a competitive total rewards package that may include other benefits and well‑being programs. Offerings vary by role and location and are designed to support employees’ health, security, and success.

Equal Treatment and Non-Discrimination

Carrier is committed to equal treatment and non-discrimination principles. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability, or any other applicable protected class.  

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at  Carrier.Recruiting@carrier.com.We will make every effort to meet your needs in accordance with applicable laws.

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Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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