Senior Delivery Assurance Manager

Build a career with confidence
Carrier Global Corporation, a global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we’ve led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world‑class, diverse workforce that puts the customer at the center of everything we do.

About the role
As a Senior Delivery Assurance Manager, you will play a critical role in ensuring end‑to‑end material continuity and delivery performance across manufacturing operations in Mexico and the United States. This position owns delivery execution (OTIF), proactively mitigating supply risks, expediting critical materials, and resolving financial or supplier constraints that could impact plant operations.
By partnering closely with Sourcing, Finance, Quality, and Manufacturing, you will help enable stable operations, successful project execution, and timely product delivery—directly supporting Carrier’s commitment to operational excellence and customer satisfaction.

Key Responsibilities
As a Senior Delivery Assurance Manager, you’ll be responsible for:

• Ensuring material continuity and preventing shortages that could impact production in US and Mexico plants.

• Owning end‑to‑end delivery assurance, including expediting critical materials and driving resolution of supply constraints.

• Escalating and resolving payment issues, invoice holds, Goods Received discrepancies, pricing gaps, and GRI topics in partnership with Finance, Sourcing, and Quality teams at a North America level.

• Supporting NPI (New Product Introduction) initiatives by ensuring proper materials setup, supplier readiness, and VMI/inventory model implementation prior to plant release.

• Driving On Time / In Full (OTIF) performance for operations and projects through strong execution and accountability.

• Leading and developing a team with direct reports, providing support to Residential and Light Commercial operations.

• Leveraging KPIs, metrics, and analytics to enable data‑driven decision making and continuous improvement using tools such as SAP, Excel, and Power BI.

Requirements

• Bachelor’s degree in Engineering, Supply Chain, Business, or a related field.

• 7–10 years of experience in Supply Chain, Materials, Operations, or Delivery‑focused roles.

• Proven experience managing materials continuity, delivery performance, and supplier interactions in complex environments.

• Demonstrated people management experience with direct reports.

• Strong analytical mindset with experience using KPIs and operational metrics to drive decisions.

• Advanced English proficiency.

• Valid US Visa.

• Although not necessary, it would be nice if you have:

• Experience supporting North America manufacturing operations.

• Background in NPI, VMI, or project transitions from sourcing to manufacturing.

• Advanced SAP knowledge with reporting and analytics exposure.

Benefits
We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.

Have peace of mind and body with our health insurance
Drive your career forward through professional development opportunities

Our commitment to you
Our greatest assets are the expertise, creativity, and passion of our employees. We strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork, and ultimately drives innovation for the benefit of our customers.
We are committed to creating an environment where you feel that you belong, with diversity and inclusion as the engine of growth and innovation.

This is The Carrier Way.

Join us and make a difference.
Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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