Mission Critical Service Specialist III

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Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

Role Responsibilities:

• Responsible to execute, support, and lead delivery of remote service solutions to customers.
• Interact with customers, clients, contractors, and vendors to provide proper workflow and completion schedules.
• Provide startup, commission, and re-commission of customer HVAC, lighting, and refrigeration systems.
• Document processes and procedures to efficiently deliver superior support and first call resolution.
• Assists with conducting technical training and product briefing with customers, vendors, and company representatives. Provide training, shadowing, coaching in person and virtually to other team members

Role Purpose:

• This position is for a senior Product and Technical Service technician who is under general supervision
• Support multiple customers following customized procedures and protocols for each.
• Use questioning and listening skills that support effective telephone communication.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved
• Relies on limited experience and judgment to plan and accomplish tasks.

Minimum Requirements:

• High School Diploma or GED with 5+ years of service technician experience

Preferred Qualifications:

• Bachelor’s Degree, Technical/Business School Certificate or Diploma, Skilled Trades Apprenticeship, or other post-high school training (two years duration) with 1+ year(s) of service technician experience

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Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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