Customer Success Manager

About Carrier

Carrier, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

This position is for a seasoned professional in Customer Service who works independently, resolving complex customer inquiries. This role maintains databases, makes recommendations to management for customer issue prevention and the sales team to identify sales opportunities. Makes updates to procedures to ensure the improvement of Customer Service processes.

This role will sit in Syracuse, NY.

Role Responsibilities

• Develop and maintain strong relationships with multiple strategic partners.

• Collaborate with the sales, engineering and production teams to implement consistent updates on projects as required.

• Management of overall accounts and ALL orders associated with assigned customers, which includes end to end proactive project management.

• Support the development of new business growth strategies.

• Meet KPI requirements for response timeliness and quality by, transactional surveys, coordination of complete deliveries, shipment tracking.

Role Purpose

• Manage relationships with Strategic partners.

• Proactively monitor project orders.

• Ensure customer satisfaction.

Required Qualifications

• High school diploma/GED.

• 3+ years of customer service experience in the construction and/or HVAC industry.

• 1+ years of continuous improvement experience.

Preferred Qualifications

• Bachelor’s degree.

• Experience in customer service in the HVAC and/or light commercial industry.

• Sense of urgency, self-initiative, dedication and sense of ownership. 

• Excellent communication, teamwork, and interpersonal skills.

• Ability to work independently and as part of a team.

• Proficient in CRM software and Microsoft Office Suite.

• The ability to solve complex problems, be organized and have good time management skills.

Benefits

Employees are eligible for benefits, including:

• Health Care benefits: Medical, Dental, Vision; wellness incentives
• Retirement benefits
• Time Off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty; military leave; purchased vacation 
• Disability: Short-term and long-term disability 
• Life Insurance and Accidental Death and Dismemberment 
• Tax-Advantaged Accounts: Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account 
• Tuition Assistance 

To learn more about our benefits offering, please click here:Work With Us | Carrier Corporate  The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.  

This position may be entitled to short-term cash incentives, subject to plan requirements.

Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.

Applications will be accepted for at least 3 days from Job Posting Date.Job Posting Date: 03/12/2026

Pay Range:

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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