Senior Manager, Order Management - Aftermarket

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Carrier, global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

About the Role

Carrier Global SIOP has a role open for an Order Management & Fulfillment Sr. Manager to drive customer on-time-delivery for the Commercial HVAC Aftermarket business in North America. Partnering closely with Aftermarket, Manufacturing, Supply Chain, and Customer Services, the sr. manager will play a critical role in driving customer delivery assurance and delivering world class customer satisfaction for the manufactured products

Key Responsibilities

• Oversee the end-to-end order fulfillment process (receipt to delivery), ensuring accuracy, timeliness, and cost-effectiveness.

• Partner with Aftermarket and Operations to align, forecast and convert revenue targets.

• Drive customer on-time-delivery metric, aligned with customer expectations.

• Align manufacturing dates with operations, driven by revenue and customer commitment.

• Partner with Aftermarket and Customer service to manage escalations and priorities, driving execution with Operations.

• Follow-up materials readiness with supply chain, aligning actions to mitigate risks.

• Follow-up invoicing trigger and execution.

• Streamline order processing workflows to drive customer lead-time reduction, benchmarking with key competitors and aligning with customer requirements.

• Partner with aftermarket, product management, and operation to optimize order-to-cash processes, aligning customer fulfillment strategies with business goals and market demands.

• Drive cross-functional projects to enhance operational efficiency and customer satisfaction.

• Foster strong relationships to ensure smooth aftermarket, operations, and supply chain integration.

• Manage inventory levels and collaborate with supply chain teams to maintain optimal stock levels while minimizing holding costs.

• Analyze data and regularly report on operational performance to executive management, identifying trends, opportunities, and areas for improvement.

Required Qualifications

• Bachelor’s degree

• 7+ years of experience in order management, customer fulfillment, supply chain management, or operations

Preferred Qualifications

• Strong analytical, and problem-solving skills, with a track record of driving process improvements and operational efficiencies.

• Exceptional communication and interpersonal skills.

• MBA

• Advanced degree or certification in supply chain management (e.g., APICS CPIM, CSCP).

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Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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