Delivery Assurance Specialist

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Carrier is a leading provider of heating, ventilating, air conditioning and refrigeration systems, building controls and automation, and fire and security systems leading to safer, smarter, balanced, and high-performance buildings. 

Carrier’s Commercial Refrigeration North America team is building solutions to decarbonize the refrigeration industry. We're setting the standard for healthier, safer, and more resilient food and healthcare systems – and connecting the cold chain to improve the process of safely shipping and storing food and critical medical supplies. 

Commercial Refrigeration is a part of Carrier, headquartered in Charlotte, North Carolina, serving customers across North America. Our vision is to empower our customers to be able to confidently succeed in their ESG goals. We are a startup within Carrier, and want team players who thrive in a dynamic, changing, environment, while continuing to deliver what our customers need most.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

As a Delivery Assurance Specialist, in this role you will be supporting the decarbonization of the retail food market by ensuring our customers have total support from the time they place an order until the order is delivered. You will be responsible for developing processes, project tracking and management, ensuring on time delivery for all components to job sites, and working with the supply chain and operations to build a resilient and robust delivery mechanism.  In order to facilitate this, you will take ownership of the delivery process and will collaborate closely with all key functions and our development organization to deliver the product to market.

KEY RESPONSIBILITIES –

• Ensure on time delivery for all projects
• Own data entry into customer and supplier portals
• Track logistics of all components and ensure timely delivery and execution
• Take responsibility of orders placement of PO to installation
• Work with sales and sales engineering to ensure customer requirements are met
• Actively problem solve issues and ensure customer expectations are met
• Manages delivery assurance processes and / or works to achieve day-to-day delivery assurance objectives.
• Implements solutions to issues such as the coordination of shipments, sub-process suppliers and technical assistance to ensure on-time delivery, and to identify root causes that impacts on-time delivery.
• Implements process improvements and deploys delivery assurance system to ensure early identification of shortages.
• Collaborates with other departments as necessary with regard to meeting customer requirements, minimizing negative impact

REQUIRED QUALIFICATIONS –

• Bachelor’s Degree
• 3+ years of experience in Supply Chain
• 3+ years of experience in project management

PREFERRED QUALIFICATIONS –

• Excellent project management skills
• MS Office Skills
• Clear written and verbal skills
• Prior experience managing complex delivery schedules and installations

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Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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