Billing Operations Analyst

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Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

The Billing Operations Analyst will primarily perform tasks associated with the billing readiness process for North America Field Service. Individuals will be working as a team to confirm job completion and customer authorization, posting and validating costs, correcting cost posting errors, validating correct confirmations and setting items to ready to bill status for work accomplished by our field offices. This team will manage the open order daily.

Key Responsibilities:

• Validate completion of jobs for billing, checking for customer authorization, completion/closure of the service order/project, validate correct cost postings and correcting as needed and setting jobs to Ready to Bill status for the billing team.

• Communicate with field offices with regard to status and issues with jobs

• Commit to and monitor the Open Order status daily and for month end related activities

• Address corrections and updates as needed

• Assist with customer disputes as needed, providing regular updates to the customer

• Deliver to established performance metrics

• Contribute to the continuous improvement of the billing readiness process

Required Qualifications:

• High School Diploma or GED

• 5+ years of work experience in a business environment

• 1+ years of experience in Microsoft Office Suite

Preferred Qualifications:

• Bachelor’s Degree in Business or other related field required

• Experience in job costing, accounting and customer service

• HVAC Service industry experience

• ServiceMax, Salesforce, and SAP experience

• Demonstrate and build deep process expertise

• Experience in customer service

• Foster a culture of continuous improvement

• Demonstrate financial acumen

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Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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