Senior HR Operations (ELCM)

Country:

Location:

Key Responsibilities:

• Provide a consistent, timely, accurate and customer-focused HR administration service to key stakeholders and customers, contributing to the HR Ops overall vision and strategy.
• Support the processing of organizational HR information utilizing various HR systems.
• Validate and audit data to ensure data integrity.
• Serve as an employee and customer advocate who specializes in creating a culture focused on exceptional customer service.
• Interpret and ensure compliance to simple and complex policies and procedures. Foster, develop and maintain strong internal and external relationships with key vendors.
• Utilize multiple online systems to research, analyze, troubleshoot issues, complete requests and help resolve employee, manager and HR needs.
• Utilize the case management system to document and escalate inquiries.
• Educate employees on HR services and encourage use of self-service tools.
• Identify opportunities for enhancements, automation and continued self-service.
• Be a subject matter expert for all relevant services, processes and policies.
• Work collaboratively with all areas to ensure targets are met and/or exceeded and company initiatives are supported.
• Responsible for achieving internally-set quality standards and identified goals and metrics.
• Create content or knowledge articles and training tools to include in the external/internal knowledge base and continually share with team and clients.
• Support the onboarding process for the business.
• Special Projects and any other duties assigned by the manager.

Requirements

• Bachelor’s / Masters in HR is Preferred
• 2 to 3 years of relevant experience in HR function- Employee Life Cycle Management
• Excellent proficiency in English and Thai
• Good Knowledge in MS. Office Applications- (Outlook, Excel, Word, PowerPoint)
• Highly Process oriented, strong attention to detail with high level of accuracy
• Demonstrate ability to work with leaders, HR business partners, stake holders and teams across all functions
• Demonstrated customer service skills with a strong ability to handle stakeholder queries across regions
• Quick learner and Strong understanding of HR processes, Policies, and procedures across regions
• Able to demonstrate Strong Problem solving, analytical skills, Time management, prioritization, and Follow-up Skills
• Proactive in achieving results and seeking improvements with excellent Project management skills
• Able to multi-task, effectively managing a wide range of daily activities and any ad-hoc activity
• Able to work as a productive, collaborative member of a team, with good research abilities
• Knowledge in Case Management and Data Management tools-preferably ServiceNow and Workday or any other tool will be an added advantage
• Ability to work in fast paced environment who can mange all deliverables within agreed service level

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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