Change and Engagement Lead

Role:Communications and Engagement Lead

Location: Bangalore India

Full/ Part-time: Full time

Build a career with confidence

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

About the role

Communications and Engagement will lead a high-performing communications team to drive Carrier Corporation’s digital transformation agenda through its Global Capability Center (GCC). This role combines strategic leadership, expertise in internal and external communications, thought leadership, and industry engagement to foster innovation, enhance employee and stakeholder alignment, and amplify the GCC’s contributions. The Senior Manager will work closely with senior leaders, cross-functional teams, and external stakeholders to deliver impactful communication strategies that position Carrier as a leader in technology and digital transformation.

Key Responsibilities:

Leadership and Team Management

• Lead, mentor, and develop a team of communications professionals, fostering a collaborative and high-performance culture.

• Provide strategic direction and ensure the team’s efforts align with Carrier’s digital transformation goals and global communications strategy.

• Establish team priorities, oversee project timelines, and manage resources to deliver high-quality outcomes.

• Build and maintain a center of excellence for communications within the GCC, leveraging best practices and driving continuous improvement.

Strategic Communications and Thought Leadership

• Partner with senior executives to craft and execute strategic communication plans that articulate Carrier’s digital transformation vision.

• Drive the creation of thought leadership content, including white papers, articles, and keynote presentations, positioning Carrier as an innovator in the digital space.

• Represent the GCC’s achievements at industry events and forums, building credibility and reinforcing Carrier’s leadership position.

• Cultivate relationships with industry influencers, analysts, and partners to amplify Carrier’s brand and reputation.

Internal Communications and Employee Engagement

• Develop and implement internal communication strategies that enhance employee alignment, engagement, and understanding of digital transformation initiatives.

• Oversee the creation and management of communication channels, such as intranets, newsletters, and interactive platforms, ensuring consistent messaging.

• Plan and execute large-scale engagement activities, including town halls, innovation showcases, and cultural events, to foster collaboration and inclusivity.

• Act as a strategic advisor to senior leaders, ensuring their communications are impactful and resonate with diverse, global audiences.

External Communications and Public Relations

• Lead external communication efforts to highlight the GCC’s contributions to Carrier’s global innovation strategy.

• Manage relationships with media outlets, analysts, and external stakeholders to secure thought leadership opportunities and promote Carrier’s achievements.

Content Development and Digital Storytelling

• Guide the creation of high-quality, multi-format content (written, visual, and multimedia) for internal and external audiences.

• Oversee the development of white papers, case studies, and success stories that showcase the GCC’s impact on Carrier’s digital transformation.

• Maintain a content calendar aligned with business objectives, ensuring timely and relevant communication delivery.

Industry Engagement and Events

• Lead Carrier’s participation in industry events, ensuring alignment with key digital transformation narratives and goals.

• Oversee the planning and execution of flagship events, such as thought leadership forums and industry roundtables, to enhance Carrier’s brand visibility.

Requirements:

• Education: Bachelor’s degree in communications, public relations, marketing, or a related field; a master’s degree is preferred.

• Experience:

  • 15+ years in corporate communications, with experience leading teams in Global Capability Centers or technology-driven organizations.

  • Proven track record in managing communication strategies for large-scale digital transformation initiatives.

• Skills:

  • Strong leadership and team management capabilities, with the ability to inspire and guide a diverse team.

  • Exceptional communication skills, with the ability to craft and deliver strategic narratives.

  • Proficiency in leveraging digital tools and platforms for communication and storytelling.

  • Expertise in thought leadership, media relations, and employee engagement.

• Knowledge:

  • Deep understanding of digital transformation trends, GCC ecosystems, and global best practices in corporate communications.

  • Familiarity with managing change communication and fostering innovation through strategic messaging.

Preferred Attributes:

• Experience in Fortune 200 or multinational organizations.

• Demonstrated success in building and leading high-performing teams.

• A strategic mindset with a focus on outcomes, collaboration, and continuous improvement.

Benefits

We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.

• Make yourself a priority with flexible schedules, parental leave

• Drive forward your career through professional development opportunities

• Achieve your personal goals with our Employee Assistance Programme

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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