Contact Center Agent - US Payroll

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• Build a career with confidence

  Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

  About the role

  As a KeyContact Center Agent – US Payroll, you will be the first point of contact for payroll-related inquiries from employees and Business Unit partners. Your role will be crucial in ensuring that all inquiries are resolved efficiently, professionally, and in a timely manner, providing a high level of support. Additionally, you will work closely with the Payroll Team to ensure inquiries are resolved satisfactorily. Your impact will be significant, as you will help improve the employee experience and maintain the operational efficiency of the company.

  Key Responsibilities:

  As a (specify role), you’ll be responsible for:

  • Intake and manage payroll-related enquiries from employees and Business Unit partners

  • Resolve and close inquiries as first-point-of contact where possible

  • Reset payroll employee self-service passwords

  • Provide a high level of support by ensuring all enquiries are responded to in an efficient, professional, and timely manner

  • Liaise effectively with Payroll Team to ensure inquiries are resolved in a satisfactory manner

  Requirements

  • Great command of spoken and written English

  • High School degree or equivalent

  • 3+ years customer service experience in a call center setting (or in a similar environment helping customers over the phone), using ticketing tools such as (but not limited to): Service Now, or Salesforce

  • Experience with payroll systems

  • Basic knowledge of Payroll

  • Excellent customer service skills

  • Good command of MS Office

  • Strong written and oral communication skills

  • Strong analytical skills, accuracy, and attention to details

  • Strong customer focus and technical aptitude; sense of urgency; strong organizational skills

  • Excellent customer service skills

  Although not necessary, it would be nice if you have:

  • Experience with payroll systems

  • Basic knowledge of Payroll

  Benefits

  We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.

  • Have peace of mind and body with our health insurance
  • Drive forward your career through professional development opportunities

  Our commitment to you

  Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

  Join us and make a difference.

  Apply Now!

• Additional Job Description

  Additional Job Description

  Summary
  Entry-level payroll professional. Prepares and coordinates payroll related processes, maintains payroll related information and records, compiles data, and responds to payroll queries.
  
  Job Description

  • Prepares and conducts payroll-related processes to enable timely completion.
  • Manages and maintains payroll information, checks and audits records to ensure accuracy.
  • Compiles data and prepares reports for analysis.
  • Maintains payroll operations by following policies and procedures to enable smooth operations of the function.
  • Runs and audits reports, reviewing to solve for possible errors.
  • Responds to payroll inquiries to clarify issues.

  Minimum Requirements
  Requires theoretical knowledge obtained through a University degree
  Limited to some knowledge of Carrier organization
  University Degree or equivalent
  Less than 3 years prior relevant experience

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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