Rentals HVAC Branch Associate

Carrier is the leading global provider of healthy, safe, and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter, and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About this role

Spot Coolers a wholly owned subsidiary of Carrier rents and sells commercial portable air-conditioning and heating solutions nationwide helping customers stay up and running.

Spot Coolers has an opening for a Rentals Branch Associate in our depot located In Billerica MA.

In this role, you will complete sales deliveries/pickups/customer service calls to build Spot Coolers reputation as the best company in the business. This role also serves as a first responder for all customer servicing activities – deliveries, pick-ups, equipment swaps, etc.

Key Responsibilities

• Work under moderate supervision to provide product and technical support.
• Responds to moderately complex customer inquiries and resolves technical problems related to installation, modification, upgrade, maintenance and repair of the company products or equipment purchased.
• Conducts technical training and product briefing with customers, vendors, and company representatives.
• Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to customers, customer service representatives, sales representatives, or field staff for coordinated product solution.
• Complete all required paperwork – order write-ups, customer setups, etc., per Policy.
• Rotate on-call schedule working overtime on nights/weekends.

Basic Qualifications

• High School Diploma or GED
• 1+ years’ experience with Microsoft Office
• Must have valid driver’s license

Preferred Qualifications

• Excellent verbal and written communication skills
• Strong phone skills
• Strong organizational skills
• Excellent attention to detail and accuracy