MDM Operations Analyst – Business Partner

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Location:

Role: MDM Operations Analyst – Business Partner

Location: Prague

Contract type: full time

About Carrier

At Carrier we make modern life possible by delivering innovative and sustainable ground-breaking systems and services that matter for people and our planet. We exceed the expectations of our customers by anticipating industry trends, working tirelessly to master and revolutionize them. This is why we come to work every day. And we do it The Carrier Way.

Join us and we can make a difference together.

About the role

General Finance Management professional, who participates in the development of financial plans, processes, and standards, and may identify financial indicators to forecast performance measures. May communicate with external financial consultants and advisors.

Benefits

We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary.

Among the many benefits, Carrier offers Exciting innovative environment, possibility for further development and international career opportunities, high-profile team, daily use of English and other foreign languages, language courses, Competitive remuneration and other benefits (meal vouchers, contribution to life or pension insurance, holidays etc.), Flexible working hours, possibility for home office, personal days off.

Requirements

• Bachelor degree
• Language experience – fluent English required + fluent  French, German or Spanish
• Minimum 1-2 years’ experience in a shared service center
• Working experience supporting MDM operational processes
• Experience in interfacing with business operational customers and IT
• Experience in simple root cause analysis
• Experience in MDM application systems as key user (preferably SAP and SAP MDG)
• Experience in complex IT system environments as user preferred
• Experience with multiple stakeholders, including external service providers
• Keeps deadlines and produces high quality output
• Manage dialogue with direct customers
• Good communicator
• Partner for issue management/escalation
• International mind-set – sensible to cultural differences

Responsibilities

• Responsible for executing activities done by the MDM Operations team within all capabilities provided, i.e. Master Data maintenance processes, controls, SLAs, point of contact for MDM CoE and business, issue solving (root cause analysis), process performance monitoring
• Maintaining Master Data following the data quality, controls and compliance rules and regulations
• Adhering to SLAs and report/escalate exceptions to Operations domain Lead
• Notifying the business users on the status of requests (e.g. rejected requests and reason)
• Conduct issue root cause analyses and IT touchpoint for system issues fixes
• Support monitoring of MDM services performance and MDM end-to-end processes timelines
• Supports MDM Operations management and collaborate with the MDM CoE for new service introduction. This includes taking part into projects testing phases, producing SOPs and training materials
• Supporting the data archiving and/or de-activation process with checks for open transactions and/or use in other systems
• Supporting monthly operations sample auditing and its reporting
• Supporting MDM field audits
• Keeping MDM Operations documentation up to date (e.g. SOP, training materials, …)
• When applicable, responsible for data entry into information systems
• Responsible to respond to business for additional information on completeness and accuracy of master data requests, including process to follow and update on request status

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

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Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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