Specialist GPS Excellence SEA & ME

Country:

India

Location:

Building No 12D, Floor 5, Raheja Mindspace, Cyberabad, Madhapur, Hyderabad - 500081, Telangana, India

Role: Specialist GPS Excellence SEA & ME

Location: Hyderabad

Full/ Part-time: Full Time

Build a career with confidence

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

About the role

Manages a team of intermediate or experienced professionals, with freedom to determine how assignments are completed (e.g., objectives and approaches to completing work). Sets objectives and guides others on execution/approach. Explains policies, practices, and procedures and may influence others. Executes operational plans that have measurable contribution towards the achievement of results. Focus is on short-term operational plans. May manage certain processes or projects within a defined budget set by management. This customer focused and energetic role provides strong leadership across the business to employees, managers and HR professionals. In this role you will proactively lead, coach, mentor and develop a team of HR Advisors and Specialists. Problems are typically solved through drawing from prior experience and analysis of issues.

Key Responsibilities:

Drive Carrier Excellence

• DELIVER & GROW Cx LEADERSHIP & CULTURE: Design, Develop and Coach Cx Leadership Behaviors and in doing so support and develop a sustainable continuous improvement culture.  Coaching leaders in Cx ways of working, developing in house capability and network of CI internally. Define the benefits tracking framework and mechanics and rollout for productivity improvements tracking
• DELIVER & SUSTAIN RESULTS: Apply the Continuous Improvement / Lean methodology, develop a hub level plan and lead its execution – ultimately linked to the business strategy and results and closely aligned with the GPS priorities. Project management of identified Improvement activities and tracking and enabling delivery.
• TOOLS EXPERT: Be able to lead Kaizens, VSM, rollout visual management, huddles, Cx room, RRCA, and others and deliver micro learning sessions for teams. The goal would be to develop some real strong examples of success (showcases) which can be shared with the rest of the organization and create a stepping-stone to expand the CI activities to the next level.
• GROW CAPABILITY: Enable CX Capability development for team by developing training content and deliver the trainings.  Help set Continuous Improvement / Lean goals for the hub and assist in leading the effort to achieve them.

Project Support & Implementation:

Develop and manage project plans for GPS Hub initiatives. Lead cross-functional teams to ensure projects are delivered on time, within scope. Implement best practices in project management methodologies Collaborate with leadership and other departments to define project goals, objectives, and requirements. Provide regular updates to stakeholders on project progress, risks, and outcomes. Maintain accurate documentation of project milestones, deliverables, and results. Provide post-project analysis and reports to assess success, challenges, and lessons learned.

Qualifications:

Bachelor's degree in Human Resources, Business Administration, or a related field. 3-5 years of experience in Service Excellence, Project Management with proven experience in managing projects in HR or HR Services. Excellent organizational and project management skills, with the ability to lead initiatives from concept to execution. Excellent communication and interpersonal skills. Ability to work collaboratively with cross-functional teams. Experience with continuous improvement methodologies (e.g., Lean, Six Sigma) is a plus.

Benefits

We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary.

• Have peace of mind and body with our health insurance
• Drive forward your career through professional development opportunities
• Achieve your personal goals with our Employee Assistance Programme

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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