Field Service Supervisor

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Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

At Automated Logic, we've been developing and supporting intelligent building solutions that have helped customers, including small businesses to Fortune 500 corporations, operate their buildings more efficiently for over 40 years. Our products help reduce energy consumption, lower utility, operating and maintenance costs, and improve indoor air quality, occupant comfort, and productivity. Technology that supports the buildings and industry of today and tomorrow requires a wide range of talents and skill sets.

About this role

As a System Specialist Supervisor you will supervise Field Service Technicians, manage day-to-day priorities, and solve client issues received by the team. The System Specialist Supervisor ensures that the Field Engineering team successfully executes the following tasks:

Key Responsibilities

• Start-up, commissioning and re-commissioning customer systems that utilize pneumatic / electrical / electronic technology.
• Maintaining an accurate As-Built drawing package and make changes in Visio, Excel, Word, as required.
• Completing all required commissioning documentation and other job specific documentation.
• Control system startup, check out and turnover of various systems.
• Coordinating, prioritizing and resolving issues encountered by the team.
• Optimizing the usage of manpower, standard time, equipment and team energy.
• Escalating key issues that will impact the business.
• Managing team according to established programs and objectives.
• Contacting customers, collecting feedback, establishing and maintaining good customer relationships.
• Responding to customer complaints and carrying out customer satisfaction investigations to ensure establishment of appropriate improvement plans.

Required Qualifications

• High School Diploma or GED
• 2+ years’ experience leadership and supervisory experience with the ability to manage a team
• 2+ years’ experience of technical and troubleshooting skills in HVAC controls and automation systems
• 2+ years’ experience with parts and equipment inventory management
• 2+ years, experience using WebCtrl or related BAS Software Programs
• Valid Driver’s License

Preferred Qualifications

Other qualifications you may have that would be beneficial in this role include:

• Bachelor’s Degree in an engineering, business, or related subject matter
• Knowledge and experience in HVAC controls, Building Automation, or related industry.
• Proficient in Automated Logic and Phoenix software, such as WebCtrl, SiteBuilder, ViewBuilder, LogicBuilder, or similar software.
• Previous leadership experience and ability to lead and motivate diverse teams.
• Ability to multitask various large and diverse challenges.
• Strong verbal and written communication.
• Proficient in Microsoft 365 applications.

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RSRCAR

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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