Service Planner

Country:

Location:

Role: Service Planner

Location: Jeddah, Saudi Arabia

Full/ Part-time:

Build a career with confidence

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

About the role

This position is for an entry-level professional in Customer Data Management, who compiles customer service data and customer problems conducts statistical analysis and develops recommendations for corrective procedures

• Planning and dispatching of SA/SR orders in the branch
• Jobs opening and closing in the system
• Materials plan and delivery
• Jobs SA/SR scheduling and planning

Key Responsibilities:

As a (specify role), you’ll be responsible for:

• Handling Jobs planning of SA/SR orders in the branch
• Scheduling and planning of SA/SR service orders in the branch
• Posting Carrier labour, OSL and parts charges
• Organization of office works and follow up
• communications with customers,
• Opening and closing job orders in the data base
• Receiving claims and handling customers inquiries in coordination with all team
• Issuing of parts delivery documents and ordering materials
• Initiating B2B orders and parts inquiries

Requirements

We are looking for people who as a minimum you must have:

• Strong knowledge in computer and MS office programs
• Excellent communications skills
• Fluent speaking, writing and listening
• Minimum 3 years' experience in office and relevant works
• university education business administration or HVAC diploma
• Customer service experience
• Preferable HVAC knowledge

Benefits

We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.

• Enjoy your best years with our retirement savings plan
• Have peace of mind and body with our health insurance
• Make yourself a priority with flexible schedules, parental leave and our holiday purchase scheme
• Drive forward your career through professional development opportunities
• Achieve your personal goals with our Employee Assistance Programme

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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