Field Service Engineer

Country:

United States of America

Location:

CAN79: Clifton, NJ 100 Delawanna Ave, Clifton, NJ, 07014 USA

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

At Automated Logic, a division of Carrier Corporation, we've been developing and supporting intelligent building solutions that have helped customers operate their buildings more efficiently for over 40 years. We take pride in being global leader in building automation systems and working with customers ranging from small, family owned businesses to Fortune 500 corporations. You can find our building automation solutions installed in thousands of commercial buildings around the world.

If you are looking for a role that combines your technical skills and passion for leadership, then we have a great opportunity for you. We are seeking an energetic, competitive, and motivated Field Service Engineer to promote innovative solutions for Automated Logic.

Key Responsibilities

• Adheres to all ALC and customer safety standards. Promotes safety awareness on work sites.
• Communicates with customer upon arrival and before leaving the facility. Ensures high levels of customer satisfaction. Meets regularly with customer’s representative to become familiar with operation of customer facility. Keeps customer informed of the nature of service we are onsite to perform.
• Communicates outstanding issues and recommends system enhancements, upgrades, and/or repairs. Is observant of additional opportunities we may have to solve issues.  Works with service account manager to engineer and estimate solutions.
• Performs system maintenance in accordance with established service practices and direction including field controllers, servers and workstations and field hardware.  Maintains feedback of equipment scheduling and modifications needed to service account manager.
• Manages assigned work to meet professional execution of time and customer satisfaction.
• Reports issues or changes to management immediately in accordance with company policy and practices. Interfaces with service coordinator, service account manager and service project managers to coordinate activities as required in a professional manner.
• May provide training to customers their specific control systems operations. Delivers documentation to the customer for training as needed or as contractual obligation requires.
• Follows established learning path and conducts extensive self-study (reading, research and practice) to improve and maintain technical proficiency in company's product lines. Completes certifications as required by the company.
• Completes all job required documentation on-time including time sheets, expense reports, posting of work orders, on-site documentation, and project status reports in accordance with company policy as required.
• Performs other duties as assigned.

Required Qualifications

• High School Diploma or GED
• 2+ years’ experience in the HVAC Controls Industry or similar low voltage systems.
• Possess and maintain valid and current Driver’s License and be insurable by the company’s insurance carrier. 
• Capable of climbing ladders or using other lift equipment in excess of 8 feet above grade, and capable of lifting items up to 50lbs.

Preferred Qualifications

• Ability to communicate and resolve problems effectively. Excellent time management, attention to detail, and follow-through.
• Field experience and an understanding of the installation and operation of Automated Logic Controls and ability to understand/navigate third party control systems and integrations.
• Some experience with Automated Logic to include: WebCtrl, SiteBuilder, ViewBuilder, LogicBuilder, InterOp 3.02, Alert, Draw, EDB, Eikon, and Supervision.
• Experience interacting with a large and diverse number of simultaneous challenges, requiring knowledge of multiple disciplines.

RSRCAR

#LI-Hybrid

Pay Range:

$33,000 - $57,750 Annually

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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