Sales Operations Manager

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At Carrier we make modern life possible by delivering groundbreaking systems and services that help buildings, homes and the cold chain become more healthy, safe, sustainable, and intelligent. Our global team of dedicated employees continues to set industry standards by pursuing the latest research and developments to improve the lives of our customers. We’re constantly growing, seeking out talented, likeminded people who are committed to our primary duty: to be the world’s first choice in HVAC and refrigeration.

We are seeking an experienced Sales Operations professional with deep knowledge and highly developed technical expertise. Identifies opportunities for sales process standardization. Responsible for making significant improvements to processes to enhance and standardize sales processes.

Key Responsibilities

• Assist in defining GTM sales organization structure and customer coverage

• Responsible for sale analytics, including but not limited to monthly standardized management reporting packages, on KPIs and other metrics needed by the business

• Work with the business to develop, deploy, and increase adoption of sales tools using a digital platform by working with local business leaders and digital technology groups

• Work across business units to develop and implement standard/shared sales processes and KPI's where applicable.  Create/Manage dashboards to drive sales force effectiveness, pricing/revenue management, order growth, and margin improvement.

• Work to refine sales enablement requirements alongside HR: onboarding, training/development, talent assessments, sales assets, rewards, and recognition

• Help drive the sales operating cadence by working with sales leadership to improve overall sales commercial rigor, effectiveness, and discipline

• Skills to influence up (Business/Sales Leaders) to gain support on sales/sale ops programs

• Collaborate with other functions to set in motion enablers for the sales organization

Required Qualifications

• Bachelor’s Degree

• 3+ years of Salesforce experience creating dashboards to drive sales force effectiveness, pricing/revenue management

Preferred Qualifications

• Master’s Degree, preferably in Business or Data/Analytics

• Experience with Windows application and Microsoft Office programs, especially Excel

• Demonstrated knowledge of Salesforce, administrator level experience a plus

• Experience in change management

• Strong organizational and interpersonal skills

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Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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