Lead Designer, Digital Design

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About this role

Carrier’s digital teams are building solutions to reimagine systems that shape the way we live, work, and play. We're setting the standard for healthier, resilient, and more sustainable built environments – and connecting the cold chain to improve the process of safely shipping food and critical medical supplies.  Designers at Carrier have a passion for built environments, an empathy for lived experiences, and an interest in connected IoT solutions. We work on a range of complex digital innovation and strategic design projects critical to Carrier’s continued business growth. Our cross-disciplinary team includes product managers, technologists, strategists, researchers, interaction designers, product designers, and software engineers – all passionate about the ability of technology to change the world for the better. The Lead Designer participates in all aspects of experience design for a digital product – encompassing user research, experience strategy, information architecture, and UX/UI design. As a Lead Designer, you will define behaviors, interactions and workflows across touch-points and channels that are grounded in a deep understanding of user needs, mindsets, and behaviors. 

You will work closely with a product lead to manage design activities for specific scopes of work. For this particular role, we are looking for a designer with strong responsive design and mobile app experience. In addition you must demonstrate the ability to:

Key Responsibilities

• Partner with product lead to plan, prioritize, and execute design activities.  
• Design digital interfaces and interaction patterns, including dashboards, charts, and data visualizations that bring complex datasets to life. 
• Produce and own detailed UX artifacts like personas, journey maps, user flows and user requirements specifications. 
• Simplify complex systems and large volumes of data and content into simplified interfaces. 
• Communicate and document detailed design specifications to engineers.  
• Leverage Carrier’s digital design system to create stunning experiences with speed. 
• Design and field product-specific research, including observational studies, customer interviews, usability testing, A/B tests, and other forms of requirements discovery. 
• Oversee and help shape visual design work to ensure it meets strategic requirements.  
• Coach cross-functional team members on the role of UX in their work. 
• Collaborate with product management to devise pragmatic design solutions. 

• Collaborate with software engineering to ensure that design specifications are implemented. 
• Work independently to be the voice of design on mid to large sized projects. 

Basic Qualifications

• Bachelor's Degree
• 3+ years of experience at an in-house or digital agency
• Portfolio of work required with application.

Preferred Qualifications

• Advanced Degree
• 5+ years of related work experience in-house or at a digital agency.  
• Strong knowledge of user interface design processes and methodology. 
• Experience working with responsive designs and mobile applications. 
• Experience working on enterprise products with complex data visualization preferred. 
• Fluent in relevant design and prototyping tools (e.g., Sketch, InVision, Figma).  
• Working knowledge of capabilities and limitations of technologies like HTML, CSS and JavaScript. 
• Proven ability to create site maps, wireframes, and other common UX design artifacts.  

• Experience working in a variety of organizations (start-up, corporate, agency) 

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