Collections Analyst

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

About the Role

We are seeking a Collections Analyst to support our Order-to-Cash organization by managing and recovering accounts receivable in a timely manner. In this role, you will be responsible for reducing past-due balances, resolving billing disputes, and maintaining positive customer relationships to support the company’s cash flow and working capital objectives. This is an excellent opportunity for a results-driven professional who enjoys problem-solving, customer interaction, and financial analysis within a dynamic environment.

Key Responsibilities

As a Collections Analyst, you'll be responsible for:

• Following up on overdue invoices and payment commitments to ensure timely collection.

• Contacting customers via phone and email to manage collection activities and resolve payment issues.

• Analyzing Aging Reports and identifying delinquency risks and collection priorities.

• Investigating and resolving disputes related to billing, purchase orders, pricing discrepancies, and credit memos.

• Partnering with Sales, Customer Service, Billing, and Finance teams to remove barriers impacting customer payments.

• Maintaining accurate and up-to-date documentation of customer accounts, collection activities, and payment commitments.

• Preparing portfolio reports, cash collection forecasts, and collection performance metrics.

• Escalating high-risk accounts, critical customers, and cases requiring legal placement or third-party collection agencies.

• Supporting continuous improvement initiatives, automation projects, and data analysis efforts to optimize cash recovery processes.

Requirements

We are looking for people who are analytical, customer-focused, detail-oriented, and results-driven. If this is you, get in touch.

As a minimum you must have:

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.

• 2 to 5 years of experience in Accounts Receivable, Collections, or Credit & Collections.

• Knowledge of Accounts Receivable and collection management processes.

• Basic financial analysis skills.

• Experience working with ERP systems such as SAP, Oracle, or similar platforms.

• Advanced Microsoft Excel and data analysis skills.

• Strong communication, negotiation, and relationship management abilities.

• Excellent problem-solving skills with a focus on achieving results.

• Strong attention to detail and follow-through.

• Intermediate to advanced English proficiency.

Although Not Necessary, It Would Be Nice If You Have:

• Experience working in a global or shared services environment.

• Knowledge of cash forecasting and working capital management.

• Experience with automation, reporting tools, or continuous improvement initiatives within Order-to-Cash processes.

Benefits

We offer a competitive total rewards package that may include other benefits and well-being programs. Offerings vary by role and location and are designed to support employees’ health, security, and success.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com. We will make every effort to meet your needs in accordance with applicable laws.