Sales & Service Excellence Officer

Build a career with confidence

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

About the role

Key Responsibilities:

- Sales & Service Excellence Officer role is designed to develop future professionals for Carrier Hong Kong & Macau by providing structured exposure to Sales, Service & Aftermarket operations, commercial processes, project coordination, and customer-facing activities.
- Support Service & Aftermarket teams in daily operations, including service coordination, documentation, data consolidation, and internal reporting
- Coordinate with internal stakeholders (Service, Engineering, Sales, Finance, HR) to support ongoing business activities
- Maintain accurate records, trackers, and dashboards related to service performance, projects, or improvement initiatives
- Participate in assigned projects related to service improvement, modernization, digitalization, sustainability, or productivity initiatives
- Support process reviews, data analysis, and preparation of presentation materials for management review
- Assist in implementation of standardized processes, tools, and reporting templates
- Support Commercial Excellence and Sales Operations functions for overall Hong Kong business by assisting in: Sales opportunity tracking and pipeline consolidation, Project progress tracking and coordination, Sales target tracking, KPI monitoring, and variance analysis
- Support sales productivity initiatives, including data preparation for performance reviews, incentive programs, and recognition tracking.

Requirements

-Bachelor’s degree or above

-5 years of working experience in sales, service, administration, project coordination or related fields；

-Proactive, detail-oriented, organized and able to work independently

-Good communication, interpersonal and presentation skills

-Proficient in MS Office (Excel, PowerPoint, Word)

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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