Telematics Operations Manager

About Carrier

Carrier, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

Role Purpose

We are searching for a Telematics Operations Manager to join our team!

The position will be a key role in improving and scaling our telematics operations to help effectively serve our dealer network and external customer base. This position will be a key contributor to the implementation and enhancement of analytics and reporting processes to drive our commercial growth. You will lead the ongoing development of tools and systems that are essential for our subscription management process. This position will work closely with Finance for monthly billing, as well as the Director of Telematics on a variety of dashboard analytics and reporting. This role will partner with the telematics commercial, development and support teams to track key operational metrics supporting the business.

Role Responsibilities

• Establish and maintain customer accounts, including account creation, setup, and ongoing support within our telematics and API platforms.
• Work closely with Finance own and manage the monthly invoice and billing processes.
• Track and analyze critical metrics, including customer and subscription growth, pricing, and conversion rates, for monthly dashboard reporting.
• Collaborate with Finance, Operations, Customer Service, and Sales to support sales programs and perform the necessary analysis and tasks associated with developing effective business reporting solutions.
• Form positive relationships and maintain regular contact with the Carrier Dealer network.
• Assist with onboarding and systems training for any new Telematics team members.

Required Qualifications

• Bachelor’s degree.
• 5+ years of experience in a sales, operations, or engineering role.
• 5+ years of data analytics capabilities with Excel (PivotTables, VLOOKUP, etc.).

Preferred Qualifications

• Experience in, and a strong understanding of, telematics subscription management.
• Experience with Microsoft Power BI or similar BI tool(s).
• Operational Database experience such as JDE and Salesforce.
• Experience working with Dealer networks.
• Experience with telematics platforms including device commissioning and troubleshooting.
• Excellent multi-tasking, prioritizing and meeting deadlines skillset.
• Ability to transform complex issues/data into an executive summary.
• Ability to be a part of cross-functional teams pursuing process improvement and issue resolution.
• Excellent communication skills, both written and verbal.

Benefits

Employees are eligible for benefits, including:

• Health Care benefits: Medical, Dental, Vision; wellness incentives
• Retirement benefits
• Time Off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty; military leave; purchased vacation 
• Disability: Short-term and long-term disability 
• Life Insurance and Accidental Death and Dismemberment 
• Tax-Advantaged Accounts: Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account 
• Tuition Assistance 

To learn more about our benefits offering, please click here:Work With Us | Carrier Corporate  The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.  

This position may be entitled to short-term cash incentives, subject to plan requirements. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.

Applications will be accepted for at least 3 days from Job Posting Date.Job Posting Date: 01/12/2025

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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