Aftermarket Program Manager

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

About the position

We are looking for a Program Manager to lead and coordinate all aspects of the BluEdge maintenance and service contract programs, from initial quote through end-of-coverage. Working closely with our team and dealer channel partners, you will manage quote modeling, documentation, training, and customer support. In this role, you will play a key part in driving continuous improvement and expanding our customer pipeline.

Role Responsibilities

• Design and enhance maintenance and service contract offerings to meet customer needs and drive growth.
• Lead contract administration, including setup, negotiation, and successful implementation.
• Conduct regular contract reviews with customers and stakeholders to ensure compliance and satisfaction.
• Optimize and maintain quote models and pricing tools for accuracy and efficiency.
• Analyze and report key program metrics, costs, and trends to leadership for strategic decision-making.
• Collaborate on sales and marketing initiatives, creating impactful support tools and delivering training through online modules and live presentations.
• Identify challenges and implement solutions, driving continuous improvement across processes and customer experience.

Basic Qualifications

• Bachelor’s Degree with 3 years experience in program management, product management, sales, aftermarket and/or customer service, or Associate Degree with 5 years experience in program management, product management, sales, aftermarket and/or customer service.

Preferred Qualifications (nice to have)

Other qualifications you may have that would be beneficial in this role include:

• Experience with Salesforce (asset).
• Advanced skills in Microsoft Excel, including fluency with VLOOKUPs and Pivot Tables.
• Ability to quickly learn and multitask.
• Enthusiasm toward and ability to solve problems.
• Strong presentation skills.
• Great attention to details.
• Experience in transport refrigeration & fleet maintenance (asset).

Additional information

• Immigration sponsorship is not supported for this position.

Benefits

Employees are eligible for benefits, including:

• Health Care benefits: Medical, Dental, Vision; wellness incentives
• Retirement benefits
• Time Off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty; military leave; purchased vacation 
• Disability: Short-term and long-term disability 
• Life Insurance and Accidental Death and Dismemberment 
• Tax-Advantaged Accounts: Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account 
• Tuition Assistance 

To learn more about our benefits offering, please click here:Work With Us | Carrier Corporate  The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.  

This position may be entitled to short-term cash incentives, subject to plan requirements.Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.

Applications will be accepted for at least 3 days from Job Posting Date.

Job Posting Date: 12/22/2025

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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