Technical Support Engineer

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Role: Technical Support Engineer

Location: Stockport (Office-based role)

Contracttype: Full time

Build a career with confidence

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

About the role

The role is part of Toshiba Carrier, and its main aim is to provide customer service and technical support to all external and internal clients. It will include resolving customers’ inquiries on products availability, maintenance and the status of orders. Our portfolio of products includes VRFs, split systems, chillers etc.

As a Technical Support Engineer, you will be responsible for:

• Dealing with customer external & internal technical calls.
• Attending site to assist customers with technical issue.
• Completing detailed technical reports in a timely manner.
• Working under direct supervision to provide satisfactory and quality customer service.

Requirements:

• Previous experience with HVAC Products (VRFs / chillers / split systems)
• F-gas certificate
• Hydrocarbon certificate as a plus
• Guilds or NC in Refrigeration
• UK driving license
• Very good communication skills
• Computer skills including Microsoft 360 & Outlook
• Willingness to travel to the other sites (not very often)

Benefits:

• Salary based on candidate's experience
• 25 days of holidays
• Company car
• Discounted gym and fitness benefits in Benefits Central
• Life insurance
• Pension scheme
• Referral scheme
• BRAVO recognition scheme
• Paid sick leave
• Stable working hours from Monday to Friday
• Laptop, mobile
• Possibility to develop career within company's structure

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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