Field Support Specialist

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Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About This Role:

As a Field Support Specialist, you will be a critical part of our team and gain extensive exposure to the inner workings of both internal and external customer service. You will work in partnership with our field-based teams to ensure timely and accurate facilitation of all processes to meet customers’ needs.

Key Responsibilities:

• Warranty (Registration & Claiming) – Registering newly installed Carrier equipment and processing warranty repair claims for labor reimbursements.
• Procurement Support (Parts Ordering, Indirect Purchases & Utility Payment support, Extended Warranty, Travel Support)
• Vendor Pre-Qualification
• Customer Master pricing changes/setups
• Revenue/AR Support (Cost Transfer, Credit Memo, Customer Special Rates)
• Startup and Carrier Commercial Asset Registration

Required Qualifications:

• High School diploma or GED
• Must have a valid Driver’s License
• 3+ years of experience in the customer service field supporting the service industry.
• 1+ years of experience utilizing Microsoft Office

Preferred Qualifications:

• Bachelor’s Degree
• Experience in HVAC service industry
• Accounts Receivable experience
• Knowledge/understanding of SalesForce.com
• Knowledge/understanding of SAP S4-Hana
• Strong attention to detail and organizational skills
• Strong verbal and written communication skills
• Ability to interact effectively with colleagues and customers at all organizational levels
• Ability to work without close supervision
• Excellent time management skills
• Able to multitask or manage multiple competing priorities successfully
• Ability to follow and execute processes based on Standard Work Instructions

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Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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