Senior Service Sales Engineer

Why Carrier?
Carrier is the global leader in intelligent climate and energy solutions. As the inventor of modern air conditioning, Carrier is committed to creating healthier, more sustainable, and efficient environments. We offer industry-leading technologies and services across residential, commercial, and industrial markets.

At Carrier, we believe innovation and collaboration are fueled by diversity and inclusion. Our people are the driving force behind our progress, and we work together to deliver excellence to our customers and communities. Join us in building the future of smart, sustainable living.

Role: Senior Service Sales Engineer – Service Repairs & Service Agreements

As a Senior Service Sales Engineer, you will be responsible for developing and maintaining strong relationships with clients, identifying new business opportunities, and driving sales of service agreements and service repairs in the HVAC industry. You will play a key role in supporting Carrier’s sales strategy, enhancing customer satisfaction, and achieving order intake targets across the UAE market.

Role Responsibilities

Client Engagement & Relationship Building

• Establish prospects and develop professional relationships to understand customer needs.

• Recommend Carrier products and services that meet client requirements.

• Build personal customer relationships with prospective accounts to influence opportunities.

Sales Strategy & Pipeline Development

• Support business development activities for prospects within defined customer segments.

• Identify and pursue bid opportunities; participate in bid preparation and negotiations.

• Develop new customer leads and target accounts for the sales business development team.

• Work towards achieving assigned order intake targets in New Service Agreements and Service Repairs, while complying with Carrier’s Finance, Ethics, and Sales Policies.

• Achieve fiscal year plan targets through securing New Service Agreements and Service Repairs.

Technical & Commercial Alignment

• Collaborate with internal teams to ensure customer requirements align with Carrier’s service solutions.

• Attend trade shows and industry events to enhance Carrier’s visibility and influence prospects.

Minimum Requirements

Qualifications

• Bachelor’s degree in Mechanical Engineering or related HVAC field.

Experience

• Minimum of 3 years of relevant experience in HVAC industry service and sales.

• Established experience in outside sales, business development, and customer relationship management.

Skills & Knowledge

• Good command of English (written and spoken).

• Driver’s license and own car (for customer visits approximately 50% of the time).

• Practical knowledge of Carrier programs, systems, or service solutions is preferred.

Key Competencies

• Customer-focused approach with strong relationship-building skills.

• Sales and negotiation expertise.

• Strategic and commercial acumen.

• Ability to work cross-functionally and influence stakeholders.

What We Offer

• Competitive compensation and performance-based incentives.

• Inclusive and multicultural work environment.

• Growth and development opportunities with a global leader.

• Wellness, training, and employee assistance programs.

Your Journey with Carrier
If selected, your recruitment journey will include:

• Initial conversation with our Talent Acquisition team

• Interview with technical and business leaders

• Final evaluation and offer

Our Commitment to You
At Carrier, we are committed to building a culture where our people can thrive and contribute meaningfully. Our values—Respect, Integrity, Inclusion, Innovation, and Excellence—guide everything we do.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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