Product Manager, Replacement Components

Country:

United States of America

Location:

CAN72: SC CHARLOTTE 5900 Northwoods Business Pkwy, Charlotte, NC, 28269 USA

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

Carrier is the world’s leader in high-technology heating, air-conditioning and refrigeration solutions. If you thrive in a fast-paced environment and are looking for an opportunity to apply your skills in managing and growing sales in HVAC parts and components, then we have a great opportunity for you.  We seek an experienced HVAC Product Manager who is a motivated, self-starter to work in a fast-paced environment in either the Charlotte, NC, Syracuse, NY offices or remote if exceptionally qualified.

About This Role:

This Product Management position resides within the Carrier Replacement Components (RC) business and is responsible for management of commercial replacement parts for the Packaged Air-Cooled & Water-Cooled chiller business. The focus will be on driving growth and profitability in sales to distribution as well as new channels (for example: data centers) and will require cross-functional collaboration with both replacement components and commercial product teams.

We seek an experienced HVAC Product Manager who is a motivated, self-starter to work in a fast-paced environment in either Charlotte, NC, Syracuse, NY offices or remote if exceptionally qualified.

Key Responsibilities:

• Product management with a cross functional team to achieve goals, including sales and product forecasts, pricing, gross margin analysis, and assisting with the execution of market strategy.

• Performs significant data analysis to identify opportunities and then translate into customer value propositions/sales path forward.

• Owns and develops elements of functional strategies and operational goals with packaged chiller products to provide product support for new product development as well as corporate strategic initiatives.

• Will focus on the operational plans for short term items, such as product launches, including new part set up with pricing, gross margin, and other required information.

• Recommends and implements business opportunity plans in support of potential new business. Manage and/or execute the tasks associated with the plan.

• Analyze competitive product feature, benefits, pricing and recommend appropriate actions to provide competitive portfolio of products.

• Provide and analyze sales and product reports by customer and by channel.

• Provide product information, legal approved product claims to support marketing materials. Provide support for product videos or on-line learning module script development and review.

• Support the RC Parts Information Management (PIM) process to ensure there is electronic data and images to be used in e-commerce.

• Provide timely responses to difficult & complex inquiries and build product and brand loyalty with RC’s customers.

• Focus and conduct extensive investigation of process gaps to better understand and implement a more robust and timely process to support to sales and customers.

• Managing existing processes to find ways to grow the business and drives customer satisfaction.  Utilize solutions that could be unique in order to keep the business on the cutting edge.

• Needs to communicate cross-functionally across the parties inside the organization, as well as outside the organization.

• Requires the ability to communicate to executive leadership regarding matters of high importance.  May require making recommendations to senior leadership on the best course of actions.

• Conduct product training sessions online & face to face at customer training events for 50+ attendees.

• Support distributor events such as open houses and trade shows to discuss and demo products.

• Provide support and training to RC Sales team.

Required Qualifications:

• Bachelor’s degree

• 7+ years of work experience in engineering, product management, sales, and/or marketing

• 3+ years of working experience in CHVAC

• Ability to travel up to 20% of time

• 2+ years of experience in forecasts, pricing, and gross margin calculation

• 3+ years of experience using Microsoft Office (Excel, Word, and PowerPoint) with proficiency

Preferred Qualifications: 

• Work experience with chiller in the CHVAC

• Specific knowledge of the HVAC/R or related industry and replacement parts & accessories

• Proficiency with SAP, WindChill, SalesForce, and Business Intelligence systems is desired

• Previous project management experience

• Strong communication skills with the ability to interact and collaborate with a cross-functional team

• Demonstrated sense of urgency, self-initiative, and sense of ownership

• Willingness to learn and flexible approach is highly desired

• Highly organized with attention to detail

• Ability to effectively handle multiple priorities

• Excellent follow through skills

#LI-Hybrid

RSRCAR

Pay Range:

$109,456 - $191,938 Annually

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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