Field Service Technician II

Location: Home-Based (Covering the Ipswich/ Suffolk Area)

About Us:

For decades, the Viessmann brand has been helping to improve people's quality of life with innovative technologies – initially with heat. During this time, the company has evolved from a heating manufacturer to a provider of intelligent heating and energy solutions. Technical progress is not, however, Viessmann's sole focus. Sustainable thinking and action are also firmly embedded in the corporate values. In this way, Viessmann Climate Solutions helps to create and preserve living spaces for future generations.

From Allendorf to the world. Since its foundation in 1917, Viessmann has grown steadily. Together with partners from different industries, all employees work every single day to meet the ever-changing needs of customers and to change the energy supply in a way that is sustainable.

As a Field Service Technician, you'll be responsible for performing warranty and paid repairs, providing product training to employees and customers, and supporting the sales team in growing their UK sales. We offer a "home" position, starting and ending the day at your location, covering a wide geographic area and covering customer properties. Driving skills are essential for this role

As a Field Service Technician, you'll be responsible for:

· Complete warranty and chargeable repairs/breakdowns

· Maintain records of performance reports

· Deliver product training to staff and customers

· Deliver best in class Customer Service on-site in residential properties

To be successful in this role, you should have:

· ACS Qualified gas engineer (CCN1 / CENWAT Mandatory)

· Able to demonstrate technical expertise gained through industry experience

· Have a high attention to detail

· Have a confident and adaptable work style

· Have excellent communication skills

· Ability to work closely with and develop relationships with clients

What we offer:

· Competitive salary

· Company vehicle

· Upselling bonus

· 25 days annual leave (Excluding bank holidays)

· Annual bonus scheme

· Company pension

· Employee Assistance/Wellbeing Programmes

· Life assurance

· Career Progression

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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