Branch Manager

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We are a global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

The role

The Branch Manager leads local HVAC service operations, taking full ownership of customer relationships and frontline workforce performance. This role is accountable for delivering branch-level outcomes across safety, service quality, financial performance, and team engagement. With a strong focus on local execution, the Manager drives continuous improvement in systems and compliance, ensures proactive maintenance delivery, and fosters a culture of accountability and care. By aligning branch operations with broader business goals, the Manager plays a pivotal role in growing the customer base, motivating staff, and ensuring the branch operates as a high-performing, customer-focused unit.

Key responsibilities

We are looking for a team orientated and customer focused Branch Manager with the ability to provide an excellent experience to internal client and our clients in the field. Therefore, you will;

• Visitation of Key Accounts at regular intervals and build strong lasting client relationships

• Motivation of staff and maintenance of team building concepts

• 100% Compliance with contracted Preventative Maintenance obligations and repair methods.

• Ensuring compliance to legislation, Allocated and planned contract hours and Company expectations

• Workforce planning principles maximising field performance

• Delivery of revenue, gross margin, overheads and base profit budgets

• Drive strategies for growth as outlined by the Service Manager and in line with business targets / strategies

• Identify and implement local growth strategies to increase growth in Maintenance Base and pull through work

• Delivery of company standards in relation to presentation, productivity and profitability

• Effective implementation of strategic requirements as determined by the General Manager / Aftermarket Sales Manager

• Drive reporting strategies and disciplines

• Formulation of Budgetary Plans and completion of necessary templates on monthly/Annual Basis

• Monthly Forecasting (Accuracy, timeliness)

• Strategic management to ensure efficiency gains across portfolios, employees, and utilisation

• Working with the EHS & Q to develop state based systems to meet legislative and statutory requirements

• Drive OH&S & Ethics compliance across workforce / business

Requirements:

To be successful in this opportunity as a minimum you must have:

• Previous experience in managing technical teams in HVAC or a similar field.

• Ability to develop and implement budgets.

• Skilled in chairing team meetings and facilitating the review of deliverables.

• Strong ability to develop and deliver operational delivery and margin improvement strategies.

• Proficiency in creating presentations and report writing.

• Well-developed analytical skills with extensive knowledge of HVAC and related industries.

• Ability to bridge workforce planning and service delivery despite conflicting priorities.

• Acts swiftly and recalibrates with data support, maintaining a can-do attitude.

• Morale lifter who encourages team unity and values each individual's contribution.

• Open to constructive feedback and considers input from others.

• Demonstrates leadership by example, motivating and communicating effectively with the team.

• Empowers others and encourages participation, resolving conflicts constructively.

• Strong customer relationship skills with urgency in addressing customer needs

• Excellent interpersonal skills, achieving outstanding productivity from the team

Benefits

• Attractive salary package + Full time opportunity

• Excellent job stability + Ongoing training and development opportunities

• Inclusive work environment + Supportive management team

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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