Account Manager - North UK

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Role: Account Manager

Location: North UK

Contract type: Full time

Build a career with confidence

At Carrier, you’re joining the world leader in healthy, safe, sustainable and intelligent building and cold chain solutions. We create solutions that matter for people and our planet – and our employees are the heart of it all. We are a company of innovators and problem-solvers who are united by The Carrier Way – our vision, values and culture. 

As an employer of choice, we strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. In short, Carrier’s greatest assets are the expertise, creativity and passion of our employees – and we’re excited for you to join the team.   

About the role

The role is part of Thomas Glover Carrier Fire & Security which provides fire safety and security solutions to more than 1 million customers worldwide. Headquartered in Connecticut, U.S., CARRIER Fire & Security is a business, which provides high technology products and services to the buildings worldwide.

The main role's aim is to generate profitable sales in area or region of assignment, based in UK North (Birmingham and above) with identification of business development opportunities and product requirements. As an Account Manager you will be responsible for development of new business from existing clients, actively seeking new opportunities, and management a portfolio of assigned customers. Also, you will provide commercial support and assistance to existing and prospect customers, suggesting new applications, adaptations or modifications to existing product lines to solve specific customer system problems. Drive the “voice of the customer” into all aspects of the business.

Benefits:

• Attractive salary base + bonus
• Company car with fuel card or cash allowance
• Credit card for all business related expenses
• Pension scheme
• Life insurance
• 25 days of holidays + bank holidays
• Product knowledge trainings

Requirements:

We are looking for candidates with experience in sales & account management, with customer focus and can do attitude.

To be successful in the role, you should have:

• Previous sales experience ( ideally in Fire & Security sector or selling a technical product)
• Previous account management experience
• Experience of working in multiple vertical markets
• Good communication and networking skills.
• Ability to build own credibility and develop effective relationships at all levels.
• Ability to work with competing demands in small multi-discipline teams
• UK driving license

As an Account Manager, you will be responsible for:

• Developing and maintaining close customer relationship through programmes of regular scheduled contacts and visits.
• Negotiating prices within the established procedure to ensure profitable sales orders.
• Assisting in planning and developing short and long-term sales and marketing strategy within territory to achieve given turnover targets.
• Analyzing customer and market needs as well as competitors’ products and sales strategies, reporting promptly new developments to management.
• Maintaining control over selling expense limits imposed by company guidelines.
• Participating at trade shows and organizing seminars and product promotions.
• Following up on repairs and returns, identifying and documenting difficulties and problems.
• Following up on product performance, identifying and documenting difficulties, technical and application problems.
• Facilitating specific and regular customer product training to ensure proper understanding of CARRIER F&S equipment
• Maintaining accurate, up-to-date records of daily activities and result.
• Accompanying installers and/or the technical support engineer on trouble-shooting assignments and calls on end-users when so requested, to take corrective action and ensure customer satisfaction.
• Development and maintaining liaisons with national account local branch offices.
• Offering marketing and product management suggestions for product development to meet customer requirements.
• Maintaining contact with local authorities and approval agencies such as architects – gets Thomas Glover products specified.
• Protecting the environment, preventing pollution and improve the environmental performance.

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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