Lead Field Service Technician

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About this role

Under general supervision, perform preventive maintenance, repair, installation and commissioning of building automation control systems. This person is accountable for high customer satisfaction levels through direct, onsite client interaction. May also assist more senior specialists, project managers, engineers and designers in functional testing and system validation. Individual must understand the principles that comprise a Building Control system and possess the ability to learn new product and strategies as they are released for sale. High level of documentation of daily activities and recommendations is required.

Key Responsibilities

• Adheres to all ALC and customer safety standards. Promotes safety awareness on work sites.
• Communicates with customer upon arrival and before leaving the facility. Ensures high levels of customer satisfaction. Meets regularly with customers’ representative to become familiar with operation of customer facility. Keeps customer informed of the nature of service we are onsite to perform.
• Communicates outstanding issues and recommends system enhancements, upgrades, and/or repairs. Is observant of additional opportunities we may have to solve issues. Works with service team to engineer and estimate solutions.
• Performs system maintenance in accordance with established service practices and direction including field controllers, servers and workstations and field hardware. Maintains feedback of equipment scheduling and modifications needed to the service team and their appointed supervisor.
• Manages assigned work to meet professional execution of time and customer satisfaction.
• Reports issues or changes to management immediately in accordance with company policy and practices. Interfaces with service coordinator, service account manager and service project managers to coordinate activities as required in a professional manner.
• May provide training to customers on their specific control systems operations. Delivers documentation to the customer for training as needed or as contractual obligation requires.
• Follows established learning path and conducts extensive self-study (reading, research and practice) to improve and maintain technical proficiency in company's product lines. Completes certifications as required by the company.
• Completes all job required documentation on-time including time sheets, expense reports, posting of work orders, on-site documentation and project status reports in accordance with company policy as required.
• Performs other duties as assigned.

Basic Qualifications

• HS Diploma or GED 
• 1+ years of experience in the HVAC controls industry
• 1+ years of experience with the Microsoft Office Suite
• Clean and valid driver’s license
• Must be able to climb ladders or use other lift equipment in excess of 8 feet above grade, and be capable of lifting items up to 50lbs

Preferred Qualifications

Other qualifications you may have that would be beneficial in this role include:

• Bachelor’s Degree from a recognized college or university in building HVAC with a focus on building automation controls (3- or 4-year program)
• Experience in dealing with a number of simultaneous challenges, requiring knowledge of many different disciplines
• A true team player who has the customer’s best interests first and foremost

RSRCAR

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