Field Support Specialist

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Location:

Role: Field Support Specialist

Location: Sensitech EMEA - Regional Headquarters, Warmonderweg 11, 2171 AH, Sassenheim, Netherlands

Contracttype: Full time

Build a career with confidence

At Carrier, you’re joining the world leader in healthy, safe, sustainable and intelligent building and cold chain solutions. We create solutions that matter for people and our planet – and our employees are the heart of it all. We are a company of innovators and problem-solvers who are united by The Carrier Way – our vision, values and culture. 

Job summary:

The Field Support Specialist position at Sensitech EMEA in Sassenheim, Netherlands, offers a full-time opportunity to contribute to Carrier's leadership in building and cold chain solutions. Responsible for installing, maintaining, troubleshooting, and repairing Sensitech products, the specialist ensures high customer satisfaction by meeting project deadlines and objectives.

Duties include hardware and software installations, RF (radio frequency) site surveys, troubleshooting, and collaborating with cross-functional teams. The role involves effective communication, scheduling, and collaboration, with a focus on safety and adherence to protocols.

Duties include but are not limited to:

• Requires travel (Up to 50% around Europe)
• Installing RF (Radio Frequency) Hardware and Software at customer-sites
• Conducting RF Site Surveys as needed
• Customer on-site and remote troubleshooting
• Replicate field issues and collaborate with cross functional teams to communicate Functional Requirement Specifications and understand new features; issues, enhancements with new products releases
• Ensure regular and effective communications with customers to ensure awareness of call acceptance, ETA, status and closure
• Accurately diagnose, repair and maintain product(s) and accessories in peak operating condition with published electrical, mechanical and print quality specifications
• Ensure proper repair and maintenance procedures are performed on identified device(s) and appropriate service call procedures are completed prior to leaving customer site.
• Manage local part inventory and ensure accurate tracking of inventory levels and transactions
• Present a positive image through proper attire, communication skills and personal grooming

QUALIFICATIONS DESIRED:

• Proficient in Microsoft Windows Operating System
• Excellent communication skills, written and verbal
• Good analytical skills and attention to detail
• Sound administrative skills
• Excellent driving record and valid driver license
• 2-3 years of experience in field service or customer support related role
• Knowledge of Local and Wide Area networking concepts, configurations, systems and TCP/IP protocol, SMTP, POP3, firewall and network security
• Knowledge of RF/Wi-Fi/Cellular technology is preferred

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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