Digital Business Analyst – Commerce, MarTech, and SaaS

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Carrier’s Digital Sales and Serve (DSS) Center of Excellence (COE) team is enabling higher quality marketing technology experiences throughout the enterprise. Our Digital Revenue Accelerator team within the DSS COE oversees all of Carrier’s global investment through the COE in the areas of Commerce, MarTech, and SaaS. Through centralized investment in technology, talent, and business transformation the team aims to solidify Carrier’s position as a leader in the digital commerce space for Industrial and Manufacturing organizations.

The Digital Business Analyst is responsible for directing the development of Commerce, MarTech, and SaaS products from initial design to market release. This person will work closely with Product Owners and Scrum Masters to support agile delivery, build project plans and clarify requirements with Carrier leadership and key stakeholders. This person will provide input and help define the long-term strategy as Carrier continues to expand its digital commerce footprint and continue to be a thought leader in the Industrial and Manufacturing segment.

Carrier is a global leader in Heating, Ventilation, and Air Conditioning (HVAC), Refrigeration, and Fire & Security segments with an unmatched product and service portfolio. Carrier’s Digital Commerce, Channels, and Experience Center of Excellence team brings together exceptional talent to have unparalleled impact on the company’s direction.

Primary Responsibilities

• Support digital PODs that are building technology solutions empowering teams to execute multi-channel campaigns using enterprise commerce, marketing and subscription management tools.
• Analyze and document any derivation, workflow and enrichment required for the project / solution.
• Lead requirements gathering and advise on scope and options for continuous operational improvement.
• Build knowledge of business processes with an expectation for facilitating continuous improvement.
• Collaborate with vendors and internal IT partners to understand and define technical requirements and special Carrier processes.
• Communicate issues impacting daily operations to the business team and provide updates on resolution.
• Run critical agile ceremonies such as scrum calls, backlog refinements, and spring reviews.
• Lead change management activities such as “train the trainer’ sessions and knowledge transfer for IT support teams.

Key Skills

• Hands-on experience supporting engineering teams building on enterprise digital commerce tools such as Shopify, Zuora, Bynder, InRiver, Salesforce Commerce Cloud, SDL Tridion, and SAP Hybris.
• Experience working on global, multi-year initiatives with cross-functional teams.
• Self-starter with the ability to work independently and manage multiple projects simultaneously.
• Knowledge of best practices across Commerce, MarTech, and SaaS.
• Proven ability to work within globally distributed virtual teams, contribute to projects and deliver results in a diverse, global stakeholder environment
• Excellent project management skills, with the ability to prioritize and meet deadlines.
• Strong analytical, strategic, and creative problem-solving skills.
• Business owner mentality, willingness to roll up your sleeves and do whatever is necessary.
• Team player with a positive, collaborative work ethic.

Basic Qualifications

• 4+ years of professional supporting enterprise-level engineering teams.
• 4+ years of experience working with Shopify, Salesforce, Zuora and/or similar platform solutions.
• 4+ years of hands-on experience in Agile methodologies in a working environment – demand prioritization, planning, and execution to deliver software solutions.
• Strong Microsoft PowerPoint and Microsoft Excel skills
• Fluent spoken and written English

Preferred Qualifications include:

• Bachelor’s degree
• Master’s degree and/or similar secondary degree.
• Experience working with multicultural, multilingual, and multiple time zone, global environments
• The ability to simplify the complex, quickly define core problem and frame the solution approach
• Experience in industrial/manufacturing software segments
• Proficiency in Miro, or similar presentation tool

Additional information

• Location: Mexico Hub or Mexico remote
• The candidate must be available to work in the Eastern Time Zone hours.
• Traveling up to 33% nationally and internationally is required 

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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